Cancellation Policy

What is your cancellation policy?

Our cancellation policy/terms and conditions are as follows:

Book comfortably knowing that there is a 100% full refund for cancellations outside of 48 hours before your tour.
You will receive a 100% full refund if we are unable to confirm your booking.
*Tours with airfare are non-refundable.
*No refund for cancellations made less than 48 hours (72 hours for some activities and groups of 6+) before the activity.
*For parties of 8 or more, 7 days’ notice is required for cancellations.
*Review cancellation policies on individual tours as some provider’s policies may be different and will override cancellation policies on this page.

Please review all details of our cancellation policy HERE

Privacy Policy

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on 07/07/2014

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

Federal Trade Commision Fair
California Online Privacy Protection Act
Childrens Online Privacy Protection Act
Privacy Alliance
Controlling the Assault of Non-Solicited Pornography and Marketing Act
Trust Guard Privacy Requirements

Cancellation Policy (Continued)

Our cancellation policy/terms and conditions are as follows:

You will receive a full refund if we are unable to confirm your booking.
There is no fee for cancellations outside of 48 hours, except for Inter Island Tours because of the non-refundable nature of airplane tickets or as specific tours notate due to the activity provider’s policy.
No refund for cancellations made less than 48 hours (72 hours for some activities and groups of 6+) before the activity. For parties of 8 or more, 7 days’ notice is required for cancellations.
Some activities have longer cancellation policies due to the activity provider’s policy. Those activities will have a Special Cancellation box to check.
You are welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour.
Pearl Harbor Discount will make every effort to change a tour or activity within the cancellation period, but if it is within the cancellation policy, it is up to the individual activity vendor.
A full refund will be given for any cancellation by the vendor due to weather/unforeseen reasons and you have the right to reschedule or choose a full refund.

Activity specific cancellation policies include:

There are no refunds on lei greetings for flights that you are not on, but we will make every effort to make sure you receive the leis on another flight or to your hotel as long as you call us with the new flight information.
If renting a car, you agree that you have read about all fees and surcharges that will be collected at the agency and that you are responsible for those fees and any changes made to your rental at the counter.
Gift Certificates or unused portions of Gift Certificates are non-refundable.

The following terms are agreed upon:

You agree to age, weight, and other restrictions as noted for the tour or activity.
You understand that it is your responsibility to review the voucher and to contact Pearl Harbor Discount if any information is incorrect or to make any changes.
By clicking submit, you agree that Pearl Harbor Discount may contact you via cell/phone or email for information on any changes in a tour or activity due to cancellation due to weather or reasons unforeseen by the vendor (ex: mechanical problems, closures, etc).
You agree to abide by the individual vendor’s code of conduct and that you will not be refunded because a vendor did not allow you on a tour due to misconduct.

Can I change my date/ time of my reservation?

You are welcome to change the date or time of a confirmed booking free of charge if there is an opening on the tour and it is outside of 48 hours of your tour.
Pearl Harbor Discount will make every effort to change a tour or activity date within the cancellation period, but if it is within the cancellation policy, it is up to the individual activity vendor.

What if the weather is bad?

If the vendor cancels the tour, either the vendor or Pearl Harbor Discount will contact you via phone/email regarding the cancellation. At that point, it is your choice to either reschedule or receive a full refund. If the vendor does not cancel the tour, you will be considered a “no-show” if you do not go to your activity/tour even if the weather is bad.

What if I want to cancel the activity I have booked and book something else instead with you? Can I do that and if so, is there a service charge?

If you are outside of the change/cancel period, we can make changes to your reservation including cancelling one activity and booking another in its place. Pearl Harbor Discount does not charge any service charges as long as you are outside the 48 hour no cancellation window.

What if I need to change my hotel information you have on file?

Please contact us

Can I get a refund if I don’t go to my activity?

Due to the cancellation policy, no cancellations/ refunds are acceptable within 48 hours of your tour. If you do not show up for your tour, then you will be considered a “no-show” and you will not receive any refund.

I was issued a refund. How long does it take to process?

For US banks, refunds can take up to 7-10 business days to process. For International banks, it depends on the bank but can take a few weeks at times.